Handcrafted Bone Inlay & Mother of Pearl Furniture ✦ Worldwide Express Shipping Across Global Destinations ✦ Use Code HANDIVIVE10 For 10% Off First Order ✦ 100% Certified Authentic Artisan Craftsmanship ✦ Handcrafted Bone Inlay & Mother of Pearl Furniture ✦ Worldwide Express Shipping Across Global Destinations ✦ Use Code HANDIVIVE10 For 10% Off First Order ✦ 100% Certified Authentic Artisan Craftsmanship
Handivive
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Return Policy

Last updated: June 2025

We want you to love your handivive.com purchase. If you are not completely satisfied, our return policy is designed to make the process simple and hassle-free.

Return Window

You may return most items within 30 days of delivery for a full refund or exchange. To be eligible, the item must be unused, unworn, and in the same condition as received, with all original tags, packaging, and accessories intact.

Condition Requirements

All returned items must be in their original condition. We reserve the right to refuse returns if products show signs of wear, damage, alteration, or misuse. Items must be returned in their original packaging, including any dust bags, boxes, certificates, and care cards. Returns that do not meet these conditions may be rejected or subject to a restocking fee.

Return Process

To initiate a return, log into your handivive.com account, navigate to your orders, and select the item you wish to return. Alternatively, contact our support team at support@handivive.com with your order number and reason for return. We will provide you with a return authorisation number and shipping instructions. Return shipping costs are borne by the customer unless the item is defective or incorrect.

Refund Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 7–10 business days and credited to the original payment method. Please note that it may take additional time for your bank or payment provider to reflect the credit in your account.

Exclusions

Certain items are non-returnable and non-refundable for hygiene and safety reasons. These include fragrance products, perfumes, intimate accessories, earrings, and personalised or custom-made items. Gift cards and sale items marked as final sale are also excluded from our return policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@handivive.com with your order number and photos of the issue. We will arrange a free pickup and send a replacement or process a full refund at no additional cost.